Hotel Reception

Hotel receptionists deliver a range of guest services and are vital to enhancing a hotel’s reputation and encouraging repeat business.

Information

Skill Competition Manager : Bruno LANVIN

Hotel receptionists deliver a wide range of guest services: welcome guests to the hotel, make reservations for them and attend to their other needs to keep them happy during their stay. Receptionists work for large hotel chains and smaller, private facilities.

Hotel receptionists work mainly in the hotel’s front office and need to use a wide range of skills, including tourist information, good verbal and written English, computer literacy, good manners, conduct and grooming, excellent communication and social skills, problem solving, competence with figures and cash handling, and the application of procedures for reservations, reception, guest services and check out. Hotel receptionists are vital to every hotel enhancing its reputation and encouraging repeat business.

Globalization, social and demographic changes, and the evolution in transport are driving rapid growth in tourism and travel for business. Business and leisure travel is expected to grow further and demand for hotel receptionists will increase with it.

Competitors

Albert Iacoviță

Romania

Joethir Adithya Krishnapriya Ravikumar

India

ZHANEL SAGYNDYK

Kazakhstan

Lukrecija Novaković

Croatia

Lixuan Zhu

China

Ida Bekker Poulsen

Denmark

Laurence Bley

Luxembourg

Laura Pereira Ramiro

Spain

Chi Lek Chan

Macao, China

Théo CHIQUET

France

Gabriela Lis

Poland

KAI TING LAI

Chinese Taipei

Chiharu Yamamoto

Japan

Wai Ying Eugenia YUEN

Hong Kong, China

Carmen Többen

Switzerland

Lisa-Marie Spörk

Austria

Emanuela Giribone

South Tyrol, Italy

Vanessa Coelho da Silva

Brazil

Tiago Costa

Portugal

Nelly Alm

Sweden

Selina Pippuri

Finland

Rachel Si En Yu

Singapore

Calendar

Slot	Day	Time
Competition and assessment	09/11	09:00
Competition and assessment	09/11	14:00
Competitor Finish Time	09/11	18:30
Competition and live assessment	09/12	10:00
Competition and assessment	09/12	15:00
Competitor Finish Time	09/12	20:00
Competition and assessment live	09/13	10:00
Competition and assessment	09/13	15:00
Competitor Finish Time	09/13	20:00
Competition and assessment live	09/14	10:00
Competition and assessment live	09/14	14:30
Final competition module and assessment	09/14	18:30
Competitor Finish Time	09/14	20:00

What happens during a skill competition?

The Competitors receive their competition subject.

Competitors carry out the requested project and deliver complete or incomplete work within a specified deadline.

A group of Experts evaluates Competitors' renderings in accordance with WSI standards.

The results are calculated through an information system and a list of Champions is generated.

The Champions are rewarded during a Closing Ceremony.

Results

Théo
CHIQUET

France

Carmen
Többen

Switzerland

Lisa-Marie
Spörk